Shipping, Returns, and Ordering Policies and Information
Contiguous United States Customers: All orders will be shipped within 1-2 weeks via UPS Ground. We therefore cannot accept PO Box addresses.
Alaska, Hawaii, and US territories customers: Most orders are shipped via USPS Priority. PO Box addresses are acceptable. For questions about other shipping methods, contact us at email@example.com. See below for rates.
International (including Canada) Customers: We recommend placing your order through www.amazon.com for the best shipping rates. Email us at firstname.lastname@example.org if you don't find what you're looking for on Amazon.
Shipping Rates for US contiguous 48 states: Our shipping fee is 10% of your order subtotal, with a minimum of $7.50. The exception is Getting Advisory Right DVDs: for these products, ground shipping is included in the cost. Contact us for expedited shipping rates.
Shipping Rates for Alaska, Hawaii, and US Territories: Our shipping fee is 20% of your order subtotal, with a minimum of $15. The exception is Getting Advisory Right DVDs: for these products, ground shipping is included in the cost. Contact us for expedited shipping rates.
Rush Orders: If you would like your order to be rushed, please call 1.800.370.2515 ext. 33 or 617.492.1764 ext. 33 for details.
Customer Service: Call 1.800.370.2515 ext. 33 or 617.492.1764 ext. 33, or email us at email@example.com.
Order form: If you prefer to shop offline or are using a purchase order, you may download an order form here.
Send Orders to: Engaging Schools, 23 Garden Street, Cambridge, MA 02138, fax to 617.864.5164, or attach to an email message to firstname.lastname@example.org.
Satisfaction Guaranteed: If you are not completely satisfied with your order, please return the product within 30 days in new condition for a refund.